Terms of Service

Last updated: March 20, 2026

These Terms of Service ("Terms") govern your use of LunaRabbit's products and services, including LunaRabbit Office. By using our services, you agree to these Terms.

1. Service Description

LunaRabbit provides AI-powered productivity tools for Google Workspace and Microsoft Office. Our first supported platforms will be Google Sheets and Microsoft Excel. Support for additional platforms is planned. Our services include AI chat agents, custom functions, and document automation features.

2. Beta Services

Certain features or platforms may be designated as "Beta," "Preview," or "Early Access" (collectively, "Beta Services"). By using Beta Services, you acknowledge and agree that:

• Beta Services are provided for evaluation purposes and may contain bugs, errors, or incomplete functionality.
• We may modify, suspend, or discontinue any Beta Service or feature at any time without prior notice.
• Data created or stored during the Beta period may be deleted or reset without advance notice. You are responsible for maintaining your own backups.
• We make no guarantees regarding uptime, availability, or service level agreements (SLAs) for Beta Services.
• Pricing, credit allocations, and plan structures are subject to change before or upon general availability.
• We will make reasonable efforts to notify users when a Beta Service transitions to general availability or is discontinued.

Beta Services are provided "as is" and "as available" without warranty of any kind, and the limitation of liability provisions in Section 9 apply with full force to Beta Services.

3. Account Registration

To use our services, you must:

• Sign in with a valid Google or Microsoft account, or register with your email address
• Provide accurate account information
• Be at least 13 years of age (or the minimum age required by applicable law in your jurisdiction)
• Keep your account credentials secure

You are responsible for all activity that occurs under your account.

4. Free Plan

All users will receive 10 free credits per week at no cost. Credits reset every Monday. The free plan includes access to all 19 AI custom functions in Sprinter mode. No credit card is required.

We reserve the right to modify the free plan limits, introduce paid plans, or change features at any time with reasonable notice.

5. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Generate illegal, harmful, or abusive content
• Attempt to reverse-engineer, decompile, or extract our AI models or systems
• Use automated tools to scrape or bulk-access our APIs beyond normal usage
• Impersonate others or provide false information
• Interfere with or disrupt the service or servers

We reserve the right to suspend or terminate accounts that violate these terms.

6. Intellectual Property

Our Property

LunaRabbit, LunaRabbit Office, and all associated trademarks, logos, and service marks are our property. The underlying technology, AI models, and software are protected by intellectual property laws.

Your Content

You retain full ownership of your documents and data. We do not claim any rights to the content you process through our services. AI-generated outputs (formulas, text, etc.) belong to you.

7. AI Output Disclaimer

AI-generated results (formulas, text, data analysis) are provided "as is." While we strive for accuracy, AI outputs may contain errors. You are responsible for reviewing and verifying all AI-generated content before use, especially for critical business decisions.

AI-Generated Content Labeling: All content produced by our AI services is labeled as AI-generated within the user interface. You acknowledge that outputs from our Services are AI-generated and should not be presented as human-authored without disclosure.

8. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify you of planned downtime in advance.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid us in the 12 months preceding the claim.
• We are not responsible for errors in AI-generated content or any decisions made based on such content.
• During the Beta period, service interruptions, data loss, feature changes, and pricing adjustments may occur without prior notice. Your use of Beta Services is at your sole risk.

10. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time by contacting us. Upon termination, your data will be deleted in accordance with our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by applicable law. Any disputes arising from these Terms will be resolved under the laws applicable to the service operator's jurisdiction at the time of the dispute.

13. Dispute Resolution

Informal Resolution

Before filing any formal proceeding, you agree to try to resolve any dispute informally by contacting us at legal@lunarabbit.ai. We will try to resolve the dispute within 30 days.

Binding Arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, performance, or breach) shall be settled by binding arbitration under applicable arbitration rules. The arbitration will be conducted in English, and the arbitrator's decision will be final and binding.

Class Action Waiver

You and LunaRabbit agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdiction.

Opt-Out

You may opt out of this arbitration provision by sending written notice to legal@lunarabbit.ai within 30 days of first accepting these Terms. If you opt out, disputes will be resolved through the courts of competent jurisdiction applicable to the service operator.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and LunaRabbit regarding the use of our Services, and supersede all prior agreements, understandings, and communications, whether written or oral.

16. Contact Us

If you have questions about these Terms, contact us at:

• Email: legal@lunarabbit.ai
• Website: https://lunarabbit.ai
• Service: LunaRabbit (personal project)